Natsuo l Inspired by Japanese Aesthetics | Terms & Conditions

Terms & Conditions


This website is fully owned and operated by Natsuo.The terms used throughout this website such as ‘we’, ‘us’ and ‘our’, in which they all refer to Natsuo. This website is a platform for Natsuo to update our users on all related information about us and the available tools and services, provided that all users are accustomed to all our terms, conditions, policies and notices stated in this page. 

Agreement to Terms
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity, concerning your access to and use of our website as well as any other media channel, mobile website or mobile application related or otherwise connected thereto (collectively “the Site”).

You agree that upon visiting our site, signing up or/and making your first purchase from us, you have read, understood, and agree that you are engaging in the ‘Service’ that we are providing to you, and hereby agreed to be bound by all of Natsuo’s Terms and Conditions.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. Supplemental terms and conditions that may be posted on the Site from time to time are hereby expressly incorporated herein. It is your responsibility to periodically review these Terms and Conditions to stay informed. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

General Condition
By agreeing to our terms and conditions, you are the representative for yourself and shall be liable for every cause of action that you take while using our services. Destructive actions such as transmitting worms or any form of viruses when engaging our website will result in an immediate termination of your service. 

By engaging our service, you agree to not misuse any of our content or services provided to you in any form without expressed consent given by us. 

Be mindful that Natsuo reserves the ultimate right to refuse service or limit the sales of our products to anyone who we deem it is unfit.

1. Product and Services

Natsuo will not be held responsible for any information made available throughout the context on this site for reasons such as not accurate, updated or complete in any ways. Pictures and content provided on this site serves the mere purpose as a reference for you to understand the context better. Any reliance on the material on this site is at your own risk. 

Prices of our products are subject to change without notice and we will not be liable to you or to any third-party for any price changes made. We have the utmost right to alter the contents available in this site but we are not obliged to update any information of the site every time. 

Natsuo runs a strict control on the collection quantities that we display on this site, therefore for exchange or return, kindly refer to our return policy. We do not oblige to your expectation on our quality of any products, services and information that you have obtained from us nor errors to be corrected is up to our sole discretion. 

2. Intellectual Property Rights

Unless otherwise indicated, you acknowledge that the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site and the trademarks and logos contained therein are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws. all the contents and products that we display on the Site are considered property of Natsuo. Any attempts to use, reproduce, duplicate, distribute, sell or transmit in any means or forms are prohibited without prior written consent from us. Anyone that is found guilty at our sole discretion, legal actions may be taken against you. 

3. Account and Billing

By using the Site, you represent and warrant that all registration information you submit will be true, accurate, current and complete. As these datas will be collected and used by us for purposes like advertising and billing. To ensure smooth business transactions between Natsuo and  you,  you agree to maintain the accuracy of such information and promptly update such registration information as necessary, especially information such as names, email address, location, credit card numbers, expiration dates and do allow us to contact you if it is necessary. In the event if you wish to change or access your data, please feel free to contact us via or refer to our privacy policy for more information.  

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site.

You agree that you are the representative of yourself for every purchase order that you made to us. We shall treat your purchase order as definite unless you wish to change or cancel the order, it is your responsibility to get in contact with us via our applicable channel, kindly refer to our exchange or return policy for this matter. We are not obliged to your favor to amend the purchase order accordingly to your preference in such cases. We reserve the right to refuse, change, limit any sales to any individual from our website in our sole discretion. For certain products, we may set a limit on entitlement or series of rules on our customers depending on the campaign or event that is running. In such cases, you agree to the rules and regulations set by us without any conditions.  

Please be mindful that Natsuo reserves the right to prohibit any sales to individuals or business entities in our sole judgement, that appear to be retailers or dealers. Natsuo has no intention to partner nor wholesaling our products to anyone unless there is an official warrant or notice issue from us. 

4. Third Party Websites and Links

All the third party links that are not affiliated with Natsuo and display on our site, its mere purpose is to help you to understand our content better but we do not warrant nor control over these links. Surfing on these links are solely at your own risk. Natsuo shall not be liable to evaluate and examine its sources and free from any dispute arising from it if there is any. In the case that you are uncertain when you encounter a totally different website or links that features Natsuo’s product beside our affiliated channels, kindly report to us to check on its credibility. Natsuo holds no responsibility for the losts caused by such actions nor compensation will be paid in any form. 

5. User Comment and Feedback

We, Natsuo, take our customers’ comments, reviews and feedback seriously. Any sorts of content that at our sole discretion determine as unlawful, obscene , offensive, defamatory or violates our intellectual property or any of these terms and conditions, Natsuo reserves the right to monitor and remove without notice. Natsuo shall be under no obligation to maintain any comments in confidence, to pay compensation or hold responsible for responding to any comments.

You are the representative of your actions or comments that you conducted on any of our affiliated sites. You agree that comments and actions that you took while visiting our affiliated sites should be free from malicious intent lawfully and personally at all times. You shall be held responsible if your comments are found to be violation to any right of any third-party including personal, trademark and other proprietary right matters. 

The Site may invite you to chat, contribute to, or participate in the Site, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material.

These contributions may be viewable by other users of the Site.As such, any contributions you transmit may be treated as non-confidential and non-proprietary.

6. Prohibited Acts

As a user to our Ssite, you are prohibited from acts or actions stated as below:

  • Any attempts to cause damage or violate the security of this platform in general. 
  • Any attempts to harm or defame Natsuo in general. 
  • Any attempts to duplicate our content in any way to your own personal interest. 
  • Any attempts to mislead the general public using the content on this platform.
  • Any attempts to infringe the rights of any other person’s proprietary rights. 
  • Any attempts to use the Site in any manner inconsistent with any applicable laws or regulations. 
  • Anyone that is found guilty at our sole discretion, we shall terminate our service to you immediately and in extreme cases, you may face legal actions if we deem it to be necessary. 

7. Disclaimer of Liability

The site serves as a platform for Natsuo to display content and services by us to you on an as-is and as-available basis, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.. You agree that your use of the Site and our services will be at your sole risk. Any risk or damage arising from usage of this site including hardware and software whether express or implied shall be free from any warranties, claims and conditions that take against Natsuo. You further agree to indemnify Natsuo for every  loss, expenses and damage incurred for your use of our site in any way if it is deemed to be necessary by us.  

We make no representation, warranty or guarantee, express or implied about the Site , Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.

In no event will we or our directors, officers, employees, affiliates or agents, be liable for any injury, direct, indirect consequential, exemplary, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any other damages, whether based in contract, tort or otherwise, arising from your use of the Site or any of the service or any products procured using the service, even if we have been advised of the possibility of such damages.  Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be  limited to the maximum extent permitted by law.

8. Indemnification

You agree to indemnify, defend and hold us harmless including our subsidiaries, affiliates, partners, and all of our respective officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from and against any loss, damage, liability, claim or demand, including reasonable attorneys’ fees and expenses, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

9. Severability

In the event that any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision or part of the provision is deemed severable from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any remaining provisions.

10. Termination

These Terms and Conditions shall remain in full force and effect while you use the Site.

If in our sole judgment you fail, or we suspect that you have failed to comply with any tof these Terms and Conditions, we may terminate or suspend your account, and/or accordingly may deny you access to our Services at any time without notice and you will remain liable for all amounts due up to the date of termination.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. 

In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

11. Entire Agreement

These Terms and Conditions  and any policies or supplemental Terms and Conditions  posted by us on the Site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. The failure of us to exercise or enforce any right or provision of these Terms and Conditions of Service shall not constitute a waiver of such right or provision.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

12. Governing Law

These Terms and Conditions and your use of the Site shall be governed by and construed in accordance with Malaysian Law.  Both we and you hereby submit to the non-exclusive jurisdiction of the Malaysian Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

13. Modifications and Interruptions

You can review the most current version of the Terms and Conditions  at any time at this page.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. 

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. 

Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

14. Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Site, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

15. Contact Information

To resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at

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